Search This Blog

Showing posts with label customer satisfaction. Show all posts
Showing posts with label customer satisfaction. Show all posts

Sunday, March 14, 2010

Read what our customers have to say...

At Honda Mall of Georgia, we believe the customer is #1. Please take a moment to read what one of our customers had to say about their experience.

On Monday, March 8, 2010, my wife and I purchased a new CR-V from Honda Mall of Georgia.

We were initially pleased with the neat look of both the inside and outside of your dealership. During the several days leading up to, and during, our actual purchase of a new CR-V, we were assisted by Gray Elliott, Sales Consultant. Gray was very helpful in our reaching a decision to buy a vehicle from Honda Mall of Georgia. He was professional in his approach to the entire process, without using any high pressure tactics. He was also extremely courteous to both my wife and I. He is an asset to your organization.

After we agreed to purchase the CR-V, all our financial transactions were handled by Shahed Khan, Financial Services Manager. Shahed also was quite professional in explaining all the numerous documents we were required to sign. Like Gray, Shahed was very courteous throughout the financial process. This "courtesy factor" at your dealership impressed us a great deal.

So far, we are enjoying our new vehicle. Friends of ours who own a CR-V are all saying we will be very glad that we purchased one. We will be glad to recommend this particular vehicle, as well as Honda Mall of Georgia to our family members and friends.

Sincerely,

John P. Kidd

Monday, December 28, 2009

Why Our Customers Purchased in 2009!


At Honda Mall of Georgia, your satisfaction is our goal. Just listen to what a few of our customers had to say about the dealership, their sales person and their new vehicle.

"The sales lady was very nice, professional and patient with us. I had a wonderful experience and will spread that with my friends and family." - Michelle Cox 12/26/09

"Honda Mall of Georgia has given me excellent customer service and a quality product. We purchased the new Accord Crosstour and have not had any problems what so ever. Our Salesman Joe Whatley really seemed sincere in finding my wife and I exactly what we wanted. He did not pressure us into buying and spent most of Sunday afternoon getting us what we wanted. It is rare that you find a Salesman who wants to help the customer find what they want and not just worried about making money. I have been to several Toyota Dealerships this month looking for the right car and always seem to run into the initial "greeter" who is only there to say hello and walk around with you. Then when you ask questions or need to talk about the purchase all of a sudden a "Sales Manager" shows up to pressure you into a purchase. This way of selling cars gives the Car Business a bad name. I did not find that at Honda Mall of Georgia and that is why I bought from them. If you need a new Car, I recommend talking to Joe."
-gjmassey 12/14/09