A Honda Mall of Georgia Customer Experience - " You don't get that kind of care anywhere but Honda Mall of GA!!!"

Our service manager Tom Houser wanted to share a letter from one of our customers:


Hi Tom,

Thought you would like to know a little of my recent experience with your service department.

I came in for a service this past Friday morning. I was quickly greeted, and Donna assisted me all the way through the service process. Not only did she help me, but also my mom this past Thursday. Mom lives in south Georgia, but purchased her 2005 Honda Accord from you the same day I purchased mine. She has driven through Atlanta for years to get it serviced here, but is finding it more and more difficult to endure the drive up here. She decided to get her car serviced closer to home. When Mom took her car to a dealership in south Georgia, she had a very concerning experience. Not long after the service, the engine light kept coming on, and she began to doubt the quality of care her car had received. What's crazy, is they recommended she take the car back to you for service!

Donna is worth her weight in gold!! Mama was able to tell Donna about her experience, that dealership had only one car in their shop, she would have to wait 3 weeks for a technician to work on her car...on and on the concerns went. Donna had your technician recheck Mama's car to make sure it had received a proper service, and confirm the diagnosis of the engine light. Also, what I considered way above and beyond what was expected, Donna gave Mama her card with her number, so if Mama has a question about the future services she receives, she can call Donna for advise. She also went over with Mama all the services she qualifies for like roadside assistance. She wrote the number for that on the back of her card and told Mama to keep it in her wallet. You don't get that kind of care anywhere but Honda Mall of GA!!!

Each of our cars were serviced, vacuumed, and washed...what a treat!! All our concerns were addressed and abundantly satisfied! Donna is so very personal, and friendly, I always feel like I am going to see one of my very dear friends. I feel very comfortable that she is looking out for me and my car's interest, and am convinced she and your wonderful technicians are the reason I can load my car up with miles, and it just keeps "purring".

Thank you for providing such an awesome, professional dealership where I can feel comfortable, and have the peace of mind that someone is looking out for me. I appreciate you all more than I can say.


Sincerely,

Susan Meek



Susan,

Thank you so much for your feedback. All of us here at Honda mall of Georgia really appreciate your business. We always try to do “the little things” that add up to be such a huge part of the service transaction.


TOM HOUSER

SERVICE MANAGER
HONDA MALL OF GEORGIA
678-318-3150
thouser@penskeautomotive.com


We at Honda Mall of Georgia are excited to bring more to your car buying and service experience. Stop by today and let's help you find the peace of mind and performance out of your next Honda.

J.D. Power study: Honda has most useful automotive manufacturer website

Honda came out on top in J.D. Power and Associate’s recent study on the usefulness of automotive manufacturer websites.

The semiannual study measured 34 manufacturer websites for speed, appearance, navigation, information and content based on evaluations from more than 10,200 new-vehicle shoppers. When the study was fielded in November, participants said they would be in the market for a new vehicle within the next two years.

Honda scored highest with 836 points out of a possible 1,000. The study found that the site performed particularly well in the information, content and speed measures.

Overall, the study found that users who accessed a website through a model page were significantly more satisfied than those who entered through a home page. The highest-ranked websites performed consistently regardless of the entry point.

“Certain brands that perform consistently well among users who enter at the home page and through model pages—such as MINI and Porsche—have navigation schemes that remain the same throughout the website,” said Arianne Walker, director of marketing and media research at J.D. Power and Associates. “This makes it possible for website users to access relevant information from anywhere on the site. This certainly reinforces the fact that automotive brand websites need to be intuitive and should reduce the number of clicks it takes for the user to get to their desired destination.”

Honda Mall of Georgia is a proud dealer and partner of Honda delivering online access to what you need to know about every Honda vehicle at our web site and Honda’s web site.

2011 Honda Accord Sedan - 5 Star Safety Rating

The 2011 Honda Accord Sedan has earned the National Highway Traffic Safety Administration's (NHTSA's) best-possible Overall Vehicle Score1 of five stars.

Helping the Accord achieve the top score were five-star ratings for overall frontal crash safety, overall side crash safety and rollover resistance. The Accord is one of only six vehicles to achieve a five-star Overall Vehicle Score to date, and is the first to achieve five stars in each of the three ratings categories: 5-star frontal crash rating, 5-star side crash rating (combined results of side barrier and side pole) and 5-star rollover rating.

The newly introduced Overall Vehicle Score is part of the federal government's more stringent New Car Assessment Program (NCAP) that is first being applied to 2011 models. As a convenience to new car shoppers, the Overall Vehicle Score represents the combined results of the overall ratings from the frontal crash tests, the side crash tests2 and the rollover-resistance3 into a single, summary score between one and five stars.

Revised for 2011, the frontal crash safety test incorporates a crash dummy representative of a small-size female in the front passenger's seat and, as before, an average-size male crash dummy in the driver's seat. The side-crash safety evaluations continue to include the side-barrier test used previously where a moving barrier strikes a stationary vehicle at an angle. However, a new side-pole test has been added where a moving vehicle strikes a stationary pole barrier. Ratings are provided for both of the individual seating positions in the side-barrier crash safety test, as well as a combined rating for both positions, while the side-pole rating is based on a test of the frontal seating position only. The front seating position side barrier crash safety test result also is combined with the side-pole crash safety test result for a front seat side impact rating, with the results of all of the tests combined into an overall side-crash safety rating.

The side-barrier crash test now implements a combination of male and female crash test dummies, with the male positioned in a front seating position (as before) and the small female (new) in a rear seating position. The newly introduced side-pole crash test exclusively uses the small female crash dummy in a front seating position.

Complete NCAP safety rating results for the 2011 Accord Sedan are:


All 2011 Accord vehicles utilize the Advanced Compatibility Engineering™ (ACE™) body structure. ACE is an exclusive body design that enhances occupant protection and crash compatibility in frontal crashes. The ACE design utilizes a network of connected structural elements to distribute crash energy more evenly throughout the front of the vehicle. This enhanced frontal crash energy management helps to reduce the forces transferred to the passenger compartment. Standard safety equipment includes Vehicle Stability Assist™ (VSA®) with traction control; an Anti-lock Braking System (ABS); side curtain airbags; dual-stage, multiple-threshold front airbags; a driver's front side airbag; and a front passenger's side airbag with an occupant position detection system.

The entire Honda Accord lineup has received updates and improvements for 2011, highlighted by increased fuel economy, enhanced exterior and interior styling, and the addition of a new Special Edition (SE) trim level. With a variety of models available in 4-cylinder and V-6 variations, each Accord model provides a unique balance of style, performance, efficiency and value.

Stop by and test drive one of the safest cars available - 2011 Honda Accord. Safe, efficient and affordable. Honda Mall of Georgia is proud to be part of a brand that puts you, our customer first. Stop by!

Highest Rating in Revised U.S. Crash Tests - The Accord

Honda Accord received the best possible safety rating among 2011 model-year passenger cars tested for crashes under new U.S. evaluation standards, edging ahead of Toyota Motor Corp. and Hyundai Motor Co. sedans.

The mid-size Accord, Honda’s top-selling U.S. model, got an overall five-star rating, according to results posted on the U.S. National Highway Traffic Safety Administration’s website.

Of 40 models tested so far, six rated five stars overall. Accord is the first to get five stars in each of three crash categories tested by NHTSA.

Transportation Secretary Ray LaHood said last month that the ratings are aimed at boosting overall safety and ensuring the results more accurately reflect the crashworthiness of new cars and light trucks. Changes include the use of female crash- test dummies for the first time, along with male versions, to collect data about injuries to the chest, head, neck and legs.

The 2011 Accord sedan received five stars on side and frontal crashes and rollovers, according to NHTSA.

Come in for a test drive and experience the Accord for yourself at Honda Mall of Georgia. We have great special offers online:

2011 Honda Accord LX Sdn

$260 per month

Zero Due at Lease Signing