A Honda Mall of Georgia Customer Experience - " You don't get that kind of care anywhere but Honda Mall of GA!!!"

Our service manager Tom Houser wanted to share a letter from one of our customers:


Hi Tom,

Thought you would like to know a little of my recent experience with your service department.

I came in for a service this past Friday morning. I was quickly greeted, and Donna assisted me all the way through the service process. Not only did she help me, but also my mom this past Thursday. Mom lives in south Georgia, but purchased her 2005 Honda Accord from you the same day I purchased mine. She has driven through Atlanta for years to get it serviced here, but is finding it more and more difficult to endure the drive up here. She decided to get her car serviced closer to home. When Mom took her car to a dealership in south Georgia, she had a very concerning experience. Not long after the service, the engine light kept coming on, and she began to doubt the quality of care her car had received. What's crazy, is they recommended she take the car back to you for service!

Donna is worth her weight in gold!! Mama was able to tell Donna about her experience, that dealership had only one car in their shop, she would have to wait 3 weeks for a technician to work on her car...on and on the concerns went. Donna had your technician recheck Mama's car to make sure it had received a proper service, and confirm the diagnosis of the engine light. Also, what I considered way above and beyond what was expected, Donna gave Mama her card with her number, so if Mama has a question about the future services she receives, she can call Donna for advise. She also went over with Mama all the services she qualifies for like roadside assistance. She wrote the number for that on the back of her card and told Mama to keep it in her wallet. You don't get that kind of care anywhere but Honda Mall of GA!!!

Each of our cars were serviced, vacuumed, and washed...what a treat!! All our concerns were addressed and abundantly satisfied! Donna is so very personal, and friendly, I always feel like I am going to see one of my very dear friends. I feel very comfortable that she is looking out for me and my car's interest, and am convinced she and your wonderful technicians are the reason I can load my car up with miles, and it just keeps "purring".

Thank you for providing such an awesome, professional dealership where I can feel comfortable, and have the peace of mind that someone is looking out for me. I appreciate you all more than I can say.


Sincerely,

Susan Meek



Susan,

Thank you so much for your feedback. All of us here at Honda mall of Georgia really appreciate your business. We always try to do “the little things” that add up to be such a huge part of the service transaction.


TOM HOUSER

SERVICE MANAGER
HONDA MALL OF GEORGIA
678-318-3150
thouser@penskeautomotive.com


We at Honda Mall of Georgia are excited to bring more to your car buying and service experience. Stop by today and let's help you find the peace of mind and performance out of your next Honda.

Honda Remains Top of Green

Honda has won its fifth consecutive “greenest automaker” award from the Union of Concerned Scientists.

Honda won by a single point over Toyota and Hyundai, which tied for second in the Union’s ranking of the eight largest automakers. In ranking the “greenness” of the companies — which account for 92 percent of cars sold in the United States — the Union examined the average per-mile smog pollution and greenhouse gas emissions of each automaker’s entire fleet.

“It was a photo finish, but Honda is still the champ,” Jim Kliesch, a senior engineer in the Union’s clean vehicles program, said. “Toyota was poised to take the lead but stalled in its efforts to reduce carbon emissions. Meanwhile, Hyundai’s fleet saw dramatic efficiency improvements, pushing the company into a title contender spot.”

As usual, American automakers brought up the rear. This is the fifth time since 1998 that the Union has ranked the biggest automakers. In compiling the “Automaker Rankings 2010,” the number crunchers at the Union examined the per-mile smog and greenhouse gas emissions of each companies’ 2008 lineup, the latest year for which full data were available.

Each company is ranked against the industry average of all eight companies combined. The average CO2 emissions of the eight automakers was 429 grams per mile. The average emissions of nitrogen oxides and non-methane organic gases — two major smog-forming emissions — was 0.147 grams per mile. The industry average was assigned a score of 100, and each automaker was ranked against that.

Honda finished with an overall score of 86, meaning its fleet is 14 percent less polluting than the industry average. Toyota and Hyundai followed with 87 points. Volkswagen was fourth with 90, while Nissan came in at 93.

“As with the past four awards, we accept this fifth honor as both recognition of our success and a challenge for the future,” John Mendel, executive VP of American Honda Motor Co. said in a statement. “We continue to accelerate our efforts to improve fuel economy and reduce emissions that contribute to global climate change.”

One interesting point to emerge from the data is an automaker can offer a full line of vehicles — from compacts to SUVs, as Honda and Toyota do — and still offer an eco-friendlier lineup. That pretty much kills the argument that cranking out nothing but econoboxes is the only way to be “green.”

Honda Mall of Georgia is so proud to part of a leading brand that not only thinks about safety and performance, but also our environment.