A Honda Mall of Georgia Customer Experience - " You don't get that kind of care anywhere but Honda Mall of GA!!!"

Our service manager Tom Houser wanted to share a letter from one of our customers:


Hi Tom,

Thought you would like to know a little of my recent experience with your service department.

I came in for a service this past Friday morning. I was quickly greeted, and Donna assisted me all the way through the service process. Not only did she help me, but also my mom this past Thursday. Mom lives in south Georgia, but purchased her 2005 Honda Accord from you the same day I purchased mine. She has driven through Atlanta for years to get it serviced here, but is finding it more and more difficult to endure the drive up here. She decided to get her car serviced closer to home. When Mom took her car to a dealership in south Georgia, she had a very concerning experience. Not long after the service, the engine light kept coming on, and she began to doubt the quality of care her car had received. What's crazy, is they recommended she take the car back to you for service!

Donna is worth her weight in gold!! Mama was able to tell Donna about her experience, that dealership had only one car in their shop, she would have to wait 3 weeks for a technician to work on her car...on and on the concerns went. Donna had your technician recheck Mama's car to make sure it had received a proper service, and confirm the diagnosis of the engine light. Also, what I considered way above and beyond what was expected, Donna gave Mama her card with her number, so if Mama has a question about the future services she receives, she can call Donna for advise. She also went over with Mama all the services she qualifies for like roadside assistance. She wrote the number for that on the back of her card and told Mama to keep it in her wallet. You don't get that kind of care anywhere but Honda Mall of GA!!!

Each of our cars were serviced, vacuumed, and washed...what a treat!! All our concerns were addressed and abundantly satisfied! Donna is so very personal, and friendly, I always feel like I am going to see one of my very dear friends. I feel very comfortable that she is looking out for me and my car's interest, and am convinced she and your wonderful technicians are the reason I can load my car up with miles, and it just keeps "purring".

Thank you for providing such an awesome, professional dealership where I can feel comfortable, and have the peace of mind that someone is looking out for me. I appreciate you all more than I can say.


Sincerely,

Susan Meek



Susan,

Thank you so much for your feedback. All of us here at Honda mall of Georgia really appreciate your business. We always try to do “the little things” that add up to be such a huge part of the service transaction.


TOM HOUSER

SERVICE MANAGER
HONDA MALL OF GEORGIA
678-318-3150
thouser@penskeautomotive.com


We at Honda Mall of Georgia are excited to bring more to your car buying and service experience. Stop by today and let's help you find the peace of mind and performance out of your next Honda.

Read What Our Customers Had to Say…

At Honda Mall of Georgia, we believe the customer is #1. Here’s what one of our customers had to say about their experience with us.

While I realize that you probably send one to all new car purchasers, this is my third car to purchase from this dealership. The 2001 and 2004 Honda CRV's were purchased from Lanier Honda and have received all of their "checkups" and service at your dealership. I have been very pleased with the service I have received (although $3,000 for a new air conditioner for the 2001--ouch) and was happy to successfully negotiate the purchase of the Odyssey. I LOVE it and plan to drive it for many years to come and enjoy every mile!

I wanted to let you know how much I was impressed with the salesman, sales manager and finance manager who did the final paperwork. They were all very personable and professional. While they wanted to sell me a car I did not feel pressured or made to feel like I needed to take my brother with me to make sure I wasn't talked down to as I was at another car dealership when trying to buy one car. Needless to say I didn't purchase a car there!

I will not hesitate to recommend both Jim as the salesperson and Honda Mall of Georgia as the dealership to anyone I know who is looking for a new Honda. And, believe me, I don't make recommendations lightly or give praise where it isn't due.

Thanks again and please convey my thanks to your staff for their help in purchasing my new Odyssey.

Vickie R. Ezell

Come by and see us. We can help you make a qualified decision on your next new Honda. We want to help!

Happy Holidays! From your friends at Honda Mall of Georgia

Service is Our Utmost Priority

At Honda Mall of Georgia, we strive to deliver top customer service. It doesn't end when the sale is closed. We consider that just the beginning. You are part of the Honda Mall of Georgia family. We want to take care of you for a lifetime.

Mike Gill is a new customer and he was so obliged to share his experience. Mike, we appreciate it!

We are so proud of our team, especially Martha and Donna.

Dear Honda Mall of Georgia,
This is to bring a matter to your attention that I believe merits your time in reading it, and possibly bringing it to your employees attention if you are so inclined. I am about to take possession of a 2011 Ridgeline from Honda Mall of Georgia, and there are two specific individuals who have played a major role in bringing this about. Martha in Sales and Donna in your Service Department have both made a very positive impression on me, and I believe they have a direct impact on the success of your dealership.

To be perfectly honest, I had a lower priced package offered to me by one of your local competitors, but I feel totally comfortable in the purchase choice I have made. Employees such as Martha and Donna instill a firm belief that the Mall of Georgia Honda is the most reputable place to do business, and as a direct result your customers (such as myself) tell their friends and family to be sure to give you a fair shot concerning their next automobile purchase. I commend you for having employees such as these representing your dealership,

Thank you,

Mike Gill